Shipping & Returns
Insect killing Nematodes
Actively seek out and kill pests
100% Natural
Naturally occurring pest control solution
No Added Chemicals
Non-Toxic and safe to use around pets and wildlife
Shipping Policy
We ship using a premium courier to Australian locations only. We package courier items in a large foam box or appropriate container and offer door to door tracking.
Nematodes will be sent with an icepack to assist in the transition from the factory to the courier network. This icepack will have melted when received and will likely be warm – this is normal and not a concern, and the nematodes will not have been impacted and will remain viable.
Unless you specify otherwise, we will send your Beneficial Insects on the next possible shipping day. You could also request delayed delivery in the Order-Specific Comments box.
When will you send my purchase?
We ship orders on Monday, Tuesday and metropolitan areas on Wednesday and allow 2 days delivery. Orders need to be received by noon to be shipped on the same day where possible.
Tracking details are sent once your order has been dispatched.
Return & Exchange Policy
We will exchange or refund your purchase (with prior notification) within 14 days of the original shipment date.
Postage charges are not refundable unless the item(s) is faulty (defective materials and/or workmanship) or not as per ordered.
Where the item(s) is faulty or not as per ordered, we will provide a full refund or exchange at no cost to the customer.
The item(s) must be returned in new, unused condition and in the original packaging to obtain an exchange or refund (minus any postage or gift wrap charges). We will not accept item(s) returned otherwise. Additional delivery charges may apply in some exchange/refund circumstances.
Please contact us for specific advice on how and where to return a faulty item.
For all biological treatments see the appropriate section within the conditions of use.
My order hasn’t arrived. What happens now?
If you think that you have waited a reasonable amount of time, contact us and we will endeavour to find out what has happened.
Delivery – Pricing
| WEIGHT | EXPRESS COURIER |
| Up to 500g | $11.50 +gst |
| 500g to 3kg | $16.50 +gst |
| 3kg to 5kg | $22.50 +gst |
